Managing a municipal sewer network is a constant exercise in prioritization. Planned cleaning programs, routine inspections, customer callouts, and emergency sanitary sewer overflows all compete for attention, often under unpredictable field conditions. For decades, most utilities relied on paper work orders, radio calls, and manual data entry back at the office. The result was delayed visibility, fragmented records, and operational blind spots.
Integrity™ changes that model by connecting field crews and office staff through a single, real-time workflow. Developed by RedZone Robotics, Integrity™ turns work order management into a live, data-driven process that moves seamlessly from the field to the dashboard.
Real-Time Coordination, Wherever the Work Happens
The Integrity™ mobile app puts the full asset management platform directly into the hands of field crews. Supervisors can assign work orders to individual operators or entire crews with all relevant information attached, including location, task details, asset history, and inspection or cleaning criteria.
Once on site, crews can update work order status in real time, attach photos or videos, and flag defects or follow-up actions before leaving the location. This eliminates the lag between field activity and office awareness.
For managers, that live connectivity means immediate visibility into network activity. Whether confirming completion of a scheduled cleaning run or tracking progress during an active SSO response, everyone involved sees the same information at the same time. There is no waiting for end-of-day reports or manual status updates.
Dashboards That Keep Operations Ahead
As field data is captured, it flows directly into Integrity™ dashboards at the office. Operations managers can monitor open work orders, track response times, and review key performance indicators without manual data compilation.
These dashboards make it easier to identify trends across the collection system, spot recurring problem areas, and understand how resources are being deployed. Instead of reacting to isolated incidents, teams gain a system-wide view of operational health and risk.
Offline Capability for Real-World Conditions
Sewer work does not always happen where cell service is reliable. Manholes, interceptors, and remote pipelines frequently fall outside coverage zones. Integrity™ is built for these conditions with full offline functionality.
Field crews can access assigned work orders, record observations, log cleaning footage, and capture GPS-tagged photos even without a live connection. When the device reconnects, all data automatically syncs to the platform without extra steps or manual uploads.
This ensures work continues uninterrupted, even in the most isolated parts of the network, and that no information is lost between the field and the office.
Closing the Loop Faster
From the moment a customer reports a sewer backup, Integrity™ helps ensure the right crew is dispatched, the work order is tracked, and the resolution is fully documented. For planned maintenance, it keeps cleaning and inspection programs on schedule. For emergency SSOs, it creates a clear, auditable record of response times, actions taken, and required follow-up.
Every work order is tied to asset history, giving managers a complete picture of performance, condition, and risk over time.
Why It Matters
Integrity™ bridges the long-standing gap between the field and the office by replacing fragmented communication with a single, connected workflow. For municipal sewer utilities, that translates into faster response times, better asset intelligence, and more efficient use of limited resources.
When every minute counts, whether during an emergency overflow or a tight maintenance window, real-time connectivity, clear dashboards, and dependable offline capability allow teams to move beyond reactive problem-solving and actively manage the health and performance of their collection systems.
